Connected Office services were designed to help bring piece of mind to the small and medium-sized business (SMB) owner. Our service offerings were also created to bring enterprise-level managed IT services to the SMB market at prices they can actually afford. That is what the Utility Revolution is all about!

Transportation Success

Reeves Brothers Trucking is a 30+ year old transportation company based in Lexington, Tennessee. The trucking business may not, at first blush, spring to mind as an intensive user of technology. However, over the years of doing business, Reeves has become more and more reliant on technology until today where all of their trucks are now tracked real-time via the internet. So what happens when a transportation company with over 150 trucks finds its' technology needs were starting to exceed their level of support? Find out in the full story of “Black Monday”. Full Story...

Engineering Success

Barnett Engineering Ltd. is in the business of designing, manufacturing, and distributing site monitors and controllers, voice auto dialers, and alarm reporting units that are installed in critical monitoring applications world-wide. Like so many other small and medium-sized companies (SMBs) Barnett Engineering did not have a ‘defacto IT person’ but instead had one of their full-time Engineering Technologists operating as a 50/50 Technologist/IT guy. When this Technologist decided to leave in early 2008 that left Barnett with a decision to make. They asked themselves ‘how do we fill the void on the IT side of things when there wasn’t really enough work for a full-time IT person?’ Full Story...

Service Provider Success

Documents Majemta Incorporated (DMI) opened their doors in March 2006 and quickly became a trusted and reliable print and document service provider in the National Capital Region (Ottawa, Canada). Prior to partnering with The Utility Company, Documents Majemta had used a couple of ‘break/fix’ IT service providers in hopes of saving some money. After a string of disappointments, DMI found these providers either weren’t certified or didn’t have the skillsets they needed. But perhaps more importantly, they couldn’t react quickly in an industry that required immediate customer service. Read how The Utility Company met DMI’s unique needs and then helped them to land a $400, 000 translation contract. Full Story...

Housing Authority Success

Founded in 1939, the Biloxi Housing Authority (BHA) works together with the City of Biloxi, various civic organizations, local businesses and banks to aggressively solve housing problems in Biloxi. The tragedy of Katrina - where the Biloxi Housing Authority lost approximately 60% of its housing units - only made the BHA’s mandate even more crucial to the well-being of Biloxi’s most beleaguered residents. In the wake of Katrina, the BHA turned to The Utility Company of West Tennessee to begin planning their infrastructure updates - and completed them well in advance of this year’s threat, Hurricane Gustav... Full Story...

Customer Satisfaction

The mere notion of “having to” call a helpdesk is something that can bring tears to the eyes of grown men and women. Generally speaking, trying to walk someone through a problem you are experiencing, using only the telephone, is never a fun task. The Utility Company is doing its best to change that perception with our refreshing 1-866-My-Utility and 1-866-My-Utility Per Minute live helpdesk service... and our Customer Satisfaction surveys tell the Full Story...

Unique Successes

Every company is unique and therefore asks different things from their technology in order to go about their daily business effectively. At The Utility Company, we take a consultative approach when meeting every prospective customer and then strive not only to meet their immediate needs but help prepare them for their future needs as their trusted technology advisor. This case tells the stories of three very unique customers. Full Story...

Per Minute Success

When you have a technical problem who do you turn to? Local community newspaper for Peterborough, Ontario, SNAP, decided to dial 1-866-My-Utility and experience firsthand the power of remote computer support - on a strictly usage basis. At only $2 per minute, SNAP was so intrigued and overjoyed at the result, they wrote an article themselves on their experience. Full Story...

Distributing Successes

Mr. Janitorial of Toronto, Ontario describe why they iniitially brought The Utility Company in as a stopgap during their ‘IT guy’s’ planned leave of absence, but ended up going ‘fully managed’ in order to concentrate on customer service - not their technology issues. Full Story...

Manufacturing Successes

From an 'in-house' IT person, to 'out-house' provider to the Utility model... JIT Manufacturing has come full circle as they moved from Tactical, to Reliant to Strategic use of technology. Full Story...

Consulting Firm - MTE

"We signed on with The Utility Company when our IT support person left, resulting in a 60% annual savings in our technology services," stated Greg Powell, President and CEO of Municipal Tax Equity Inc. "We are very pleased with the level of onsite and remote support we have received along with the predictability of fixed fee managed services for our network, desktops, security and data back-up. Moving from the convenience of an internal IT resource to the Utility service model has been a smooth transition and one I would recommend to any company under 50 employees." Full Story...

Chartered Accounting Firm - Hamel & Co. Chartered Accountants

"We have contracted technology support in the traditional block service model for years," stated Marcel Castonguay, Partner at Hamel & Co. "This model works well if you are reliant on technology to operate your business. The Utility model really brings us into the 21st century by proactively monitoring and remotely managing the infrastructure we have, while trying to reduce its complexity and cost with solutions like online back-up and other hosted applications and services. We have moved away from wild variances in fees and service levels to a predictable, insurance-like model with The Utility Company." Full Story...

Financial Successes

Regulatory compliance, overtaxed Exchange servers bogging organizations down and moving to proactive (versus the traditional reactive) support are a just a few of the issues addressed in the Connected Office for the financial institutions story. Full Story...

Medical Successes

Connecting multiple offices, HIPAA compliance issues and Network Audits to uncover huge annual savings - these are just a few of the ways Connected Office is helping Medical Practices Full Story...