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TELUS Long Distance Toll Fraud Advisory
Printable Version
TELUS’ approach to mitigating the risks associated with Fraud Management
centre around two basic methodologies; Detection and prevention. Prevention is
effected through the provision of education and awareness training to our
customers in effort to raise awareness levels and provide critical information to
the client to prevent abuse of the client systems.
Detection of unscrupulous activity is achieved through diligent effort of TELUS
Toll Fraud Analysts, operating on a 24/7 basis. Calling traffic is studied to detect
suspicious patterns and activity. Tools used are very proprietary and protected
from public discussion, however TELUS Fraud Analysts study traffic for signs of:
- Suspicious destinations/originations
- Irregularities on pre-established thresholds
- PIN Hunting
- Call velocity
- Excessive call attempts
- Long duration calls
- Geographical dispersion
- Traffic involving Known ‘hot spot’ destinations where high incidence of fraud is currently under observation
As part of the ongoing effort to prevent abuse, TELUS Fraud Analysts regularly
conference with American and Canadian carriers to share anti-fraud intelligence.
The TELUS Fraud Management Team maintains close relationships with
Federal, Provincial and local Law Enforcement agencies in effort to combat
fraudulent activity.
As part of an active awareness campaign, The TELUS Fraud Management Team
provides on-site fraud awareness presentations to our customers.
TELUS provides these services to its clients as a ‘Value added Service’ free of
charge.
TELUS’ tariffs state that if a call has originated with, or passed through a
customers’ equipment, that the customer is responsible for the charges
associated with the call, whether the call is authorized or not. Realizing that
costs associated with this type of activity can pose serious financial burden on its
clients, TELUS’ approach to Fraud Management through risk mitigation
techniques is crucial to minimizing impact. Timeliness in response to a threat
and educating its clientele on the subject matter are key components of the
TELUS response to Fraud Management.
As part of the awareness campaign against fraudulent activity, TELUS publishes
vital information on its public World Wide Web site. Information vital to the client
in identification and handling of misappropriation of its communications systems
is available to the public at about.telus.com/publicpolicy/scamsandfraud.html.
The timeliness of reporting of a fraud incident is extremely important. The
TELUS National Fraud Management Centre is operated 24/7 and can be
reached by calling:
1-866-493-3414
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